Returns & Refunds Policy
We Want You to Love Your Purchase!Our products are designed to help you rediscover the joy of cooking, and we’re committed to helping you get the most out of them. Before considering a return, we invite you to explore our Culinary Journey where you’ll find a variety of tutorials, guides, and cooking tips designed to elevate your experience. You might just discover a new way to love your product!
If you still feel your purchase isn’t the right fit, don’t worry –we’re here to make returns easy and hassle-free. Below is everything you need to know to ensure a smooth return process.
Refund Eligibility
| Requirement | Details |
|---|---|
| Return window | Item must have been delivered within the last 30 days |
| Condition | Item must be unused, undamaged, and in its original packaging, including all accessories and manuals |
| Not eligible | Final sale and clearance items cannot be returned |
Return Shipping
| Location | Return Shipping |
|---|---|
| Continental USA | Free — A prepaid shipping label will be provided |
| Outside Continental USA (AK, HI, PR, etc.) | Returns are accepted — Customer pays return shipping |
How to Make a Return
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Request a Return from Your Order Page
Access your order by logging into your AbyAMC Account or by clicking View Order in your confirmation email. Select the item and choose Request Return.
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Wait for Approval
After we confirm eligibility, we'll email you a secure link to your Return Portal.
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Generate and Print Your Label
Use the link in the email to download and print your prepaid return label (if applicable).
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Pack Your Item
Place the item in its original packaging with all included components. Remove or cover any old shipping labels.
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Ship the Package
Attach the new label and drop it off with the designated carrier. Keep your tracking number or receipt for reference.
Refunds
- Once your return is received and inspected, we'll email you with an update.
- If approved, refunds are issued to your original payment method within 5-10 business days.
- Original shipping fees (if charged) are non-refundable.
- Your bank or payment provider may take additional time to post the refund.
Exchanges
If you prefer an exchange instead of a refund, Contact us and we'll confirm availability.
Need Help?
If you're unsure about eligibility or need help at any step, Contact us — we'll be glad to assist.