Warranty

Limited Warranty

All products of AMC are meticulously manufactured with high-quality materials and processes. The quality of our products is checked several times during the manufacturing process, and upon completion, all AMC products are subject to a stringent final check prior to shipping.  The AMC cooker (the “Product”) is comprised of three main components: the stainless-steel body (the “Body”); the visual temperature and cooking time display on the knob of the lid (the “Visiotherm”); and the acoustic temperature and cooking time monitor that fits on the Visiotherm (the “Audiotherm”).

To assure our customers of the high quality of our products, AMC offers the following limited warranty on the Product:

Express Warranty:

Subject to the limitations set forth below, AMC warrants to the original retail purchaser of the Product from its authorized retailers in the United States that the Body of the Product is free from defective workmanship and materials for thirty (30) years from the date of purchase. AMC further warrants to the original retail purchaser of the Product from its authorized retailers in the United States that the Visiotherm and Audiotherm are free from defective workmanship and materials for two (2) years from the date of purchase.

Exceptions to Warranty:

This warranty does not cover defects or failures caused by:

  1. Damage due to using the Product for purposes other than cooking;
  2. Damage caused by failure to follow the operating instructions included in the user manual, including, but not limited to, damage from misuse or abuse;
  3. Normal wear and tear, minor imperfections, and slight color variations;
  4. Use of the Product for a purpose or in a manner for which it was not intended;
  5. Shipping or improper handling;
  6. Improper storage, maintenance or repair; or
  7. Abnormal use or accident.

Exclusive Remedy:

THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER EXPRESS WARRANTY.  REMEDIES UNDER THIS WARRANTY, UNDER ANY EXPRESS WARRANTY NOT NEGATED HEREBY, AND UNDER ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED EXCLUSIVELY TO REPLACEMENT OF ANY DEFECTIVE PRODUCT.  NO OTHER REMEDY IS AVAILABLE UNDER THIS WARRANTY, UNDER ANY EXPRESS WARRANTY NOT NEGATED HEREBY, OR UNDER ANY IMPLIED WARRANTY.  ANY IMPLIED WARRANTIES WHICH MAY ARISE DUE TO OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY EXPRESS WARRANTIES NOT NEGATED HEREBY, ARE GIVEN SOLELY TO THE FIRST RETAIL PURCHASER WITH PROOF OF PURCHASE, AND WITH RESPECT TO THE VISIOTHERM AND AUDIOTHERM ARE LIMITED IN DURATION TO TWO (2) YEARS FROM THE DATE PURCHASED.*  THIS WARRANTY, ANY OTHER EXPRESS WARRANTY NOT NEGATED HEREBY, AND ANY IMPLIED WARRANTY DO NOT COVER, AND AMC WILL NOT BE RESPONSIBLE FOR, INCIDENTAL OR CONSEQUENTIAL DAMAGES,** INCLUDING BUT NOT LIMITED TO THE COST OF DISASSEMBLY AND REINSTALLATION, INJURY TO  OTHER PROPERTY, LOSS OF USE, OR OTHER INDIRECT LOSSES.  WHERE, DUE TO OPERATION OF LAW, CONSEQUENTIAL AND INCIDENTAL DAMAGES UNDER THIS WARRANTY, UNDER ANY OTHER EXPRESS WARRANTY NOT NEGATED HEREBY, OR UNDER ANY IMPLIED WARRANTY CANNOT BE EXCLUDED, THEY ARE EXPRESSLY LIMITED IN AMOUNT TO THE PURCHASE PRICE OF THE PRODUCT.**

*Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

**Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Instructions on How to Make a Warranty Claim for Your Product:

Should your Product require warranty service or if you have additional questions about the Product or this warranty please contact the Customer Service Department of AMC online at www.abyamc.com or, at service@abyamc.com or, at the address listed below.  Do not send a Product without first contacting us. Upon approval of your claim, AMC will replace the item without charge.  If the warranted Product is no longer available, a replacement Product of equal or greater retail value will be substituted.

Step 1) Think your item is faulty? Please check the Product instructions. If you need further help or advice, contact Customer Service online at service@abyamc.com

Step 2) If necessary, an AMC Customer Concierge will instruct you on how to ship the Product back to the address provided, for our Quality Department to assess.  All shipping and transportation costs associated with the return of the Product are the responsibility of the purchaser.

Step 3) Our advisors will contact you and if the Product is found to be defective during the applicable warranty period, a new replacement Product will be sent to you.  The expense of the replacement Product and the cost of shipping the replacement Product to you will be paid by AMC.

Discontinued Item Returned - If the Product you returned is determined to be defective, but has been discontinued and is no longer available, AMC will replace your Product with a comparable Product currently manufactured and in stock. If nothing is available, we will notify you to discuss alternative remedies, such as replacement with a different Product or a refund of the purchase price.

No Defect Found - Products found to not be defective in material or workmanship will be returned directly to you, freight collect, with a letter stating why.

This warranty is limited to purchases within the United States and can only be claimed through AMC:

AMC America Inc. d/b/a A by AMC
31 West 34th Street
Suite #8142
New York, NY 10001
USA