Your Questions Answered
Have questions about the A by AMC Cooking System, your order, shipping, or warranty policies? Find everything you need to know right here.
What materials are A by AMC cookware made of?
A by AMC cookware is made from 18/10 chrome-nickel stainless steel, known for durability and corrosion resistance.
Can I use A by AMC cookware on all types of stovetops?
Yes! A by AMC cookware is compatible with gas, electric, ceramic, halogen, and induction stovetops.
Do I need to add water or fat when cooking?
A by AMC cookware is designed for cooking with no added fat and no added water, preserving nutrients and natural flavors.
How do I clean A by AMC cookware?
Use warm water, mild detergent, and a soft sponge. Use a non-abrasive stainless steel cleaner for tough stains.
Can A by AMC cookware go in the dishwasher?
Yes! All stainless steel parts are dishwasher safe.
Are the handles heat-resistant?
Yes! The A by AMC cooking system features Thermobloc technology, preventing handles from overheating.
Can I use A by AMC cookware in the oven?
Yes, stainless steel cookware can be used in the oven, but remove lids with plastic handles.
How do I prevent food from sticking?
Heat the cookware to the roasting window indicated by the Visiotherm or Audiotherm before adding food.
What should I do if my lid is stuck on the pot?
A light vacuum can form if food cools with the lid on. To release, heat the pot slightly or place it in warm water.
How can I place an order?
Purchase A by AMC products through the official website or authorized affiliates.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Do you offer financing or installment plans?
We currently do not offer financing or installment plans. All purchases must be paid in full at the time of checkout.
Where do you ship?
We currently offer free domestic ground shipping for all orders within the continental United States. We also ship to Hawaii, Alaska, and Puerto Rico, but free shipping does not apply to these locations. Shipping rates for these areas will be calculated at checkout. We do not ship to P.O. boxes or APO/FPO addresses. Please check our Shipping Policy for further details.
How long does shipping take?
Orders are processed up to 3 business days (excluding weekends and holidays) and delivered in 5 - 7 business days after processing depending on your location.
How can I track my order?
You will receive a tracking number via email to monitor your delivery status.
What are the shipping costs?
We are pleased to offer free shipping on all orders within the continental U.S.
Do you offer expedited shipping?
At this time, we do not offer expedited shipping. All orders are processed and shipped with care to ensure the highest quality service.
What should I do if my order arrives damaged?
If your order arrives damaged, take a picture and contact A by AMC Customer Support immediatelly. Do not return a product without first contacting us.
What is your return policy?
You have 30 days from the delivery date to initiate a return and send your item(s) back. Please refer to our Return Policy for full details.
How do I initiate a return?
Contact A by AMC Customer Support with your order details. Items must be unused and in original packaging.
Are returns free?
Yes! Returns within the return period are free of charge. Please check our Return Policy for further details.
How long does it take to process a refund?
Once we receive and inspect your return, we’ll process your refund within 10 business days. Refunds are issued to your original payment method.
Can I exchange my item?
Yes, exchanges are possible depending on your order. If you purchased a set, you can exchange it for a different set; any price differences will be adjusted accordingly. For single product items purchased individually, exchanges are available, but individual items within a set cannot be exchanged separately.
What if I received the wrong item?
If you received the wrong product, contact A by AMC Customer Support immediately for a replacement.
Do you offer a warranty?
Yes! A by AMC stainless steel cookware has a 30-year guarantee. Electronic parts have a 2-year warranty.
What is covered under warranty?
The warranty covers material, manufacturing, and functional defects. It excludes normal wear and improper handling.
How do I file a warranty claim?
To file a claim, contact A by AMC Customer Support with proof of purchase and issue details.